Privacy policy

PRIVACY POLICY

Last Updated Date: March 26, 2026 Contact: dermadex@gmail.com

INTRODUCTION

Dermadex ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and what rights you have regarding your personal data. By using our website at trydermadex.com or placing an order, you agree to the practices described in this policy.

INFORMATION WE COLLECT

Information You Provide Directly When you place an order, contact us, or interact with our Site, we may collect:

  • Your name
  • Email address
  • Shipping and billing address
  • Phone number
  • Payment information (processed securely by our payment provider — we do not store full card details)
  • Any messages or correspondence you send us

Information Collected Automatically When you visit our Site, we automatically collect certain technical information, including:

  • IP address
  • Browser type and version
  • Device type
  • Pages viewed and time spent on the Site
  • Referring URLs
  • Cookies and similar tracking technologies

Information from Third Parties We may receive information about you from third-party services such as Meta (Facebook/Instagram), Google, and other advertising platforms if you interact with our ads or use social login features.

HOW WE USE YOUR INFORMATION

We use the information we collect to:

  • Process and fulfill your orders
  • Send order confirmations, shipping updates, and delivery notifications
  • Respond to your questions and customer service requests
  • Send promotional emails and marketing communications (you may opt out at any time)
  • Improve our website, products, and customer experience
  • Detect and prevent fraud or unauthorized activity
  • Comply with legal obligations
  • Run targeted advertising campaigns on platforms such as Meta and Google

COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar technologies to enhance your experience on our Site, remember your preferences, and serve relevant advertisements. You can control cookie settings through your browser. Please note that disabling certain cookies may affect the functionality of our Site.

We use the following types of cookies:

  • Essential cookies: Required for the Site to function properly
  • Analytics cookies: Help us understand how visitors use our Site
  • Marketing cookies: Used to deliver relevant ads and track campaign performance

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information with trusted third parties only as necessary to operate our business, including:

Service Providers: Shipping carriers, payment processors, email marketing platforms, and customer support tools that help us fulfill orders and run our business. These parties are contractually required to protect your information and use it only for the purpose of providing services to us.

Advertising Platforms: We share certain data — such as email addresses and purchase behavior — with platforms like Meta and Google to run targeted advertising campaigns and measure their effectiveness. This includes the use of custom audiences and pixel tracking.

Legal Requirements: We may disclose your information if required to do so by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you via email if such a transfer occurs and your data is subject to a different privacy policy.

DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. If you request deletion of your data, we will remove it to the extent we are not legally required to retain it.

YOUR RIGHTS

Depending on where you are located, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you
  • Correction: Request that we correct inaccurate or incomplete information
  • Deletion: Request that we delete your personal information
  • Opt-out of marketing: Unsubscribe from promotional emails at any time using the unsubscribe link in any email we send
  • Opt-out of sale: We do not sell your personal data
  • Data portability: Request that we provide your data in a portable format

To exercise any of these rights, contact us at dermadex@gmail.com. We will respond to all requests within 30 days.

California Residents (CCPA) If you are a California resident, you have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect, the right to delete it, and the right to opt out of its sale. We do not sell personal information. To submit a request, contact us at dermadex@gmail.com.

CHILDREN'S PRIVACY

Our Site and products are intended for adults only. We do not knowingly collect personal information from anyone under the age of 13. If we become aware that we have collected data from a child under 13, we will delete it promptly. If you believe a child has provided us with personal information, please contact us at dermadex@gmail.com.

THIRD-PARTY LINKS

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time. When we do, we will update the effective date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your data: Email: dermadex@gmail.com Website: trydermadex.com